MEDICAL HOME
What is a medical home?
A patient centered medical home is a model of care that puts our patients at the forefront of care. PCMHs build better relationships between parents/care givers/patients and their clinical care team. Research shows that PCMHs improve the quality of care that patients receive along with the patient experience.
As a NCQA accredited PCMH, PVP is committed to providing comprehensive, coordinated, safe, and high-quality care, focusing on putting patients at the center of our work.
As your child’s medical home we will provide:
Team based Patient Care
- Allow you/your child to select a personal clinician who will know your child & family.
- Help improve your child’s overall well-being including your child’s behavioral health, by learning about your child, the family, life situation and health preferences.
- Inform you/your child about health conditions in a way that you can all understand.
- Listen to you and work as a team so that you can make informed decisions about your child’s care.
- Respect privacy and keep information confidential unless you give us permission or it is required by law.
Access to Care
- Provide access to your primary physician for routine appointments, allowing for your scheduling preferences whenever possible.
- Provide same day appointments on weekdays, weekends and some holidays in the event that your child is sick.
- On call physicians are available to speak with after hours for urgent needs by calling our office main numbers.
- Provide 24 hour access to our office through our Patient Portal for NON URGENT matters and to access health information during and after office hours.
Coordinated Care
- Collaborate with other specialists and providers to coordinate your child’s care.
- Notify you of test results in a timely manner by phone or by patient portal.
- Give reminders when tests are due to prevent delays in diagnosis and treatment.
Comprehensive Care
- Take care of short term illness, long term illness and preventative care.
- Keep your child up to date on all vaccines and preventative studies.
- Use current evidence based guidelines and management support.
- Give individualized care that meets your family needs, goals and values.
- Discuss and review care plans and provide educational resources.
- Give information about classes, support groups, or other services that could help your family/child learn about any chronic conditions and to stay healthy.
Quality and Improvement
- Annually identify areas that PVP can improve it’s delivery of care to our patients in all aspects of a Patient Centered Medical home.
- Maintain our partnership with the CIN and Baycare. These organizations promote evidenced based care and monitor performance across all aspects of quality health care delivery.
- Monitor and act on Patient Satisfaction Surveys.
As a partner in your child’s health we trust you will:
- Understand your child’s health conditions. Let us know if there is something that you do not understand.
- Inform us about any health needs or concerns.
- Keep us up to date with changes in personal, family, medical and social history.
- Come to each visit with any updates on medications ,dietary supplements or remedies that are being given.
- Follow care plans that we have agreed upon, or let us know why that is not possible so we can work on changing the plan together.
- Give medication as prescribed.
- Request refills for routine medications no less than 3 days in advance to ensure your child does not run out of their medication.
- Inform us if your child has been seen by any other provider or at any facility, or if any tests or medications have been prescribed.
- Ask other providers to send us reports.
- Keep all scheduled appointments and notify us at least 24 hrs in advance if you need to cancel
- Call us if you do not receive test results in 2 weeks
- If possible inform us if you are going to the emergency room so we can assist in treatment.
- Know what your insurance covers and let us know if a service is not covered.
- Give us feedback on how we can improve our services